# Pelatis Introduction

Digital technologies have transformed the competitive landscape for businesses of all shapes and sizes. Technology is being used to disrupt business models, transform customer and employee experiences, and streamline key business processes. With the increased adoption of technology comes an increase in spending on information technology (IT) components that enable these digital experiences, leaving IT departments constantly challenged to do more with less while managing these ever-expanding, evolving tech footprints. Pelatis' platform can help.

<mark style="color:purple;">**What is Pelatis?**</mark>

Introducing Pelatis, a fully customizable software as a service (SaaS) platform that enables:

1. Low-cost digital transformation solutions
2. Streamlined IT services
3. Custom applications & workflows
4. Data-driven insights
5. Contemporary experiences that drive business outcomes

Our vision is simple. We call it “The Connected World Applications Economy,” and it’s the idea that one day every company will be a part of this Economy.

<mark style="color:purple;">**Why Pelatis?**</mark>

As a core mission, Pelatis was created to optimize IT service management (ITSM) without incurring significant costs. While other platforms & tools offer ITSM capabilities, they all too often:

1. Include unreasonably expensive seat licenses & require year-over-year maintenance costs
2. Limit flexibility & force vendor lock-in, increasing the need for specific, skilled resources
3. Have steep learning curves & libraries of technical certifications needed for implementing & using their tools.
4. Lack of automation and modern architectures

So, we built something that could address these common problems for businesses, both small and large, across any industry. Pelatis was built using open standards and modern, cloud native software DNA that simplifies adoption and enables low & no-code development.

Your existing IT staff can implement & start using Pelatis within hours & days rather than the typical ITSM implementation timelines that span several weeks and months.

In addition to ITSM use cases, workflows to innovate any business process can also be quickly configured on the platform to deliver efficient, frictionless experiences for end users and providers alike.

Pelatis also includes countless integrations that can be set up or configured quickly & easily. The platform was built with integrated security and role-based access that meets the latest standards.

Pelatis offers out-of-the-box <mark style="color:blue;">IT Service Management</mark> capabilities, including:

1. Incident Management
2. Problem Management
3. Change Management
4. Service Request Management
5. Knowledge Management
6. Service Level Agreements (SLA’s)
7. Case Management
8. Reporting & Analytics
9. Custom Workflows
10. Service Portal
11. Email Notifications&#x20;
12. SMS Alerts
13. Mobile Application
14. ChatBot
15. SSO Enablement&#x20;
16. Built on native AI fabric


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