Client/ User Portal

A Client/ User Portal is a user-friendly, mobile-responsive interface that provides a modern, self-service experience for users to interact with IT services and other business services.

Key Benefits:

1. Empower users with self-service

2. Create engaging experiences

3. Increase accuracy and speed

How to Navigate to the Service Portal:

Log in to https://itsm.pelatis.co/site/csm

Service Portal

Core Benefits of Service Portal

1. Self-Service Request Management

   • Users can submit service requests (IT, HR, facilities, etc.).

   • Includes predefined service catalog items (e.g., "Request a new laptop")

   

   Self Service Request Management
2. Knowledge Base Integration

   • Searchable articles and FAQs to promote self-help.

   • Reduces support ticket volume.

   

   Knowledge Articles
3. Incident and Issue Reporting

   • Users can report problems (e.g., system outages).

   • Tickets can be tracked and updated in real time.

4. Ticket Management

   • View the status and history of submitted tickets.

   • Update or escalate existing requests.

   

   Navigate through top right to access 'My incident'/'My Request'/'My Cases'