ITEM Request

Service Request Management

Service Request is a formal request from a user for something to be provided, typically a standard service or item. A Service Request is a user-initiated request for access to an IT service, information, advice, or a standard change that has been pre-approved.

How to create a new Catalog Item:

1. Log in to https://itsm.pelatis.co

2. Navigate to the Service Request application in the left navigation

3. Click on 'Create' Catalog

4. Fill the form and click on the create button

5. The catalog will be created

Catalog form

How to create a Service Request from the Service Portal:

1. Log in to https://itsm.pelatis.co/site/csm

2. Click on the Service Request option

3. Select the item you would like to raise a request for

4. Fill in the mandatory details required

5. Click submit – Service Request will be created for fulfillment

Creating Service Request from Service Portal

As you click on the Service Request option, a list of Popular items will appear. The user can select any popular item or navigate through other items listed under different categories.

Popular items

The Request form will appear

Request form

A Service Request is created as the user fills in the mandatory details and clicks on 'Submit'

Service Requested is Created