Dashboard & Reporting

Dashboards and Reports Management

Dashboard and Reporting in ITSM (IT Service Management) refer to the tools and processes used to monitor, analyze, and communicate the performance, quality, and efficiency of IT services.

A dashboard is a visual interface that provides real-time access to key performance indicators (KPIs), metrics, and data related to IT services. It helps IT teams and stakeholders monitor service operations, detect issues, and make data-driven decisions.

Reporting involves the creation and distribution of detailed documents or summaries that analyze ITSM data over a specific period. Reports help in identifying trends, evaluating performance, and ensuring compliance with service-level agreements (SLAs).